What's new in Turnera

New features

Consents: fields filled in when the signature is requested

• Besides the customer data that fills itself in, you can now create your own fields in each template: text, date, checkbox, drop-down or multiple selection. You drag them from a panel on the right of the editor to the place in the document where they should appear.
• When the signature is requested, reception fills in those fields, and what they type appears in bold in the document the customer signs. Required fields do not let you request the signature until they are filled in.

Signing on the tablet: a screen of its own

• The signature screen stands alone: it only shows the Turnera logo, with no menu, no language switch and no way to change user or log out.
• After signing, the document disappears and the tablet says thank you with a big green tick and a close button.
• When the signature is requested, Turnera shows the tablet address so you can copy it, and the manual explains how to set it up.

New features

Help button: your Support replies at a glance

• The floating button in the bottom-right corner now opens a small panel with two clearly separate options: Open a new incident and Go to Support. The second one only appears if you have support permissions.
• If the Turnera team has replied and you have not read it yet, the button shows how many unread replies you have. The number updates by itself when a reply arrives, without reloading the page.

Roles: every permission explains what it is for

• On the Rolesscreen, every permission has a clear name and a description of what it allows, in your language, with a direct link to the manual.
• If a role includes permissions from a module your centre does not have enabled, the edit dialog says so instead of simply hiding them. Those permissions are kept when you save the role.
• Also, the manual presents permissions grouped by role, with a section called Additional permissions for those that are not assigned to any role by default.

Cancelled appointments: who cancelled them and with what role

• Every time an appointment is cancelled, it is recorded who cancelled it and with what role, also when it is cancelled for having been created by mistake. That way, if someone asks what happened to an appointment, there is no need to guess.
• The record of a cancelled appointment says so in one line, and the cancellations report adds a column showing who cancelled it. Those the customer cancels from their booking portal appear as Booking portal.
• There is a new button in the agenda, Cancellations, which shows the appointments cancelled in the last 30 days, including those created by mistake, which until now could not be seen on any screen. Whoever has the appointments report permission can see it.
• Appointments cancelled before this version are left without that information: it cannot be known after the fact.

Support: write with a little formatting

• The boxes for New ticket and Send reply now have four buttons: bold, italics, bulleted list and numbered list. You can also use Ctrl+B and Ctrl+I.
• Only those four things: no colours, sizes, links or images. If you paste text from somewhere else, only what the buttons understand is kept.
• Earlier messages look the same as ever, and what the team writes does not change.

New features

Support: talk to the Turnera team without leaving the application

• New section Support in the menu: open a ticket with a subject and description, attach up to 5 files (screenshots, PDF or text) and tick It stops me working if you cannot carry on. Your centre, your user and the Turnera version travel with the ticket, so you do not have to explain them.
• The team's replies are read right there, and the menu tells you how many you have not read. If you prefer email, that works too: your message reaches the same ticket.
• Each ticket shows where it stands: New reply, In progress, Resolved or Closed. You can mark it as resolved, and if you reply it opens again.
• Each person sees the tickets they have opened; with the right permission, those of the whole centre. The system administrator and Management have it by default.
• It also works on the phone and the tablet.

Android app 0.2.3

• Android app 0.2.3: notice of a pending monthly summary after the PIN.

Send the month's hours to the payroll advisor

• Once the month is closed, the staff's hours are sent to the advisor who prepares the payslips from a single screen, Send to payroll advisor: you see who has signed their summary and who has not, you remind whoever is missing, and you send.
• The email carries no attachments with personal data: it carries a single-use link that expires after the number of days the centre decides. The advisor opens it without an account and downloads a zip with the PDF of each person, the hours sheet in Excel and CSV, the day-by-day detail and an explanation of every column.
• If someone has not signed, their hours go anyway, marked as NOT SIGNED. Whoever does not have to sign is marked “no signature asked”.
• If something in the month changes after the send, the screen warns you and lets you send a correction with only the people affected.
• Every send and every download is recorded in a history that is never deleted, and Human Resources gets a notice when the advisor downloads. If the link expires unused, another one is sent from the history.
• Only those with the “Send the hours to the payroll advisor” permission see it and do it; by default Management and Human Resources have it.
• It is optional: it only switches on when the advisor's email is entered in the Human Resources settings. Without it there is no screen, no menu entry and no notices.

Sign the monthly summary at the centre's time clock

• After clocking with their PIN, a person sees a notice if the summary of a closed month is still unsigned (the last three) and can review and sign it right there, at the centre's time clock, without waiting to open the link in the email.
• It is the same review and the same signature as by email, and the signed PDF reaches Human Resources just the same. While they sign, the time clock does not close for inactivity.
• The Android app also shows the notice that a summary is waiting for a signature.

New features

Customers: their photo, on the record

• The customer record carries their photo, so they can be recognised at the front desk. Until there is one, a silhouette is shown.
• In Photo, below the details, you can upload a photo from the computer or take it with the computer's camera: you see the live image, retake it as many times as needed and the central square is saved.
• Before saving it, Turnera reduces the photo and removes the data the camera adds, such as where and with what it was taken. The camera switches off as soon as the photo is taken or the window is closed.
• When two duplicate records are merged, the photo passes to the one that stays if it had none.

Professionals: the data protection information, ready to sign

• When registering a professional you can download the data protection document to sign: the information the law requires them to be given about the processing of their data, already filled in with their name, ID number, workplace and date.
• They are not asked for consent for what the job itself requires: they sign that they have received the information. The only voluntary part is authorising, or not, the use of their image and name towards the public.
• If the centre uses time clocking, the document includes the notice about location when clocking in with a mobile phone.
• In the professional's record, under Data protection, the download is always at hand, with a choice of language, and Record signed delivery records the date, whether they authorised their image and, optionally, the scanned paper.
• Recorded deliveries are never deleted: if they change their mind about their image, another one is recorded and the latest one counts.
• The document is a guidance template: it is advisable to review it with the centre's data protection adviser.

Activations: alert channels at hand at any time

• Whoever has the new permission See the notification channels, which Management and the administrator have by default, can see at any time the full channel of the centre and of each point, to give it to the team.
• Next to each channel are Copy channel, Copy subscription link and a QR code that, scanned with the phone, subscribes it to the alerts.

Activations: deleting test or misconfigured points

• The administrator can use Delete to delete an activation point that was created as a test or ended up misconfigured. It is deleted along with all its requests, and its QR stops working.
• Before deleting it, Turnera says how many requests go with it, because it cannot be undone.
• It needs the permission Delete activation points.

Time and attendance: the clock-in PIN locks after five wrong attempts

• After five wrong attempts in a row, the clock-in PIN is locked: on the time clock, in the mobile app and on the link to sign the monthly summary.
• From the third wrong attempt, Turnera says how many are left before it locks.
• HR gets an alert and unlocks it from the professional's record with Unlock, which needs the permission Unlock the clocking PIN. Giving them a new PIN also unlocks it.

Time and attendance: how each month's signing is going

• In How each month's signing is going, HR picks the month and sees where each person's monthly summary stands: Not sent, Waiting for signature, Signed, Expired or Cancelled after wrong PINs.
• If someone's link expired, got lost or was cancelled, Resend link sends them a new one and the previous one stops working. It can be resent up to five times per person and month.

Users: the devices each person signs in with by fingerprint

• Each user's record now shows the Devices they sign in with their fingerprint, with when each one was last used.
• With Remove you can take off any device you do not recognise, or one that was lost.

Activations: knowing who else is waiting

• When someone joins a request that is already open, the team receives an alert with their name and code, so they know who else they will find.

New features

Adding someone who will do the same as another person

• In Administration → Users, the Copy button on each row opens a new user that already carries the roles, custom permissions, delegation and allowed IP addresses of that person. All you have to do is enter the username and the password, and before saving you can remove or add whatever is needed.
• The password is not copied, and afterwards each user changes on its own: what is later taken away from one is not taken away from the other.
• Since copying is handing out permissions, the button is only visible to whoever has the permission Manage roles and permissions, and nobody can copy someone with more power than they have themselves.

Giving a price on the spot, without opening the catalogue

• With Alt + P (Option + P on a Mac), or with the € button at the top, a search box opens over whatever screen you are on: type the name of a service, a voucher, a package or a product and its name and price come up, VAT included.
• There is a new permission, Look up prices. With it, someone who has no access to the tariffs or to anything that is charged can still tell a customer a price: they do not see costs, VAT, stock or the records. Reception, Professional and Management have it by default; in a role that already existed it has to be ticked in Administration → Roles.
• By default everything active that has a price is shown. Whoever can edit services, packages or products can, from the same box, choose what is shown and hide from the lookup whatever the centre does not want to give out this way. The catalogue does not change.
• A package without its own price is worth the sum of its services and products. Lookups leave no trace.

New features

Closing each month for payroll

• In Closings shows the months of the year with their status. When a month is sent to the accountant, Close the month leaves it exactly as it was sent.
• While a month is closed, its incidents, the days of the calendars in that month, the compensations dated in it and its public holidays cannot be changed. Clock-ins were never touched.
• If a shift that the month used is edited afterwards, the closed month keeps the schedule it had.
• A month closes from day 1 of the next one. Unlike the year, a month can be reopened to correct a payroll: the reason is asked for and it is recorded with the date and who did it.

The code the accountant knows each person by

• Each professional's record has a field Payroll or ERP code, and the branch record has Company code in payroll or ERP.
• The Excel and the CSV files of the working-time record carry a column Code, and the branch's code appears on the "Company and period" sheet. Whoever receives the file does not have to match people by name by hand.
• They are optional, and two professionals of the same branch cannot have the same one.

New features

Repeating a closed stretch

• When closing a stretch you can tick Repeat every day and choose Until: the same stretch is closed every day up to that date, for at most one year.
• If any of those days already has appointments in that stretch, the warning lists them before closing. The appointments are not touched.
• Each day is a closure of its own: you can move or reopen one without touching the rest.

Moving closed stretches like an appointment

• A closed stretch is dragged by the handle in its corner, next to the padlock, and stretched by the tab on its bottom edge.
• It can be taken to another person, another room or, in the week view, another day. If it left a partial absence in the work calendar, the absence moves with it.
• Whatever is closed, moved or reopened at one terminal shows up straight away on the others, just like appointments.

The session paid with the voucher bought at the same time

• If a customer has a session and on the way out buys a voucher of the same group, in the same payment the session comes out of the voucher, at €0, and only the voucher is charged, starting with that session already used.
• If she already had another voucher of that group with sessions left, the oldest one is used first.
• It also works when left as a debt: what is owed is the voucher.

Today's outstanding payments in the menu

• Next to Outstanding payments you can see how many of today's payments are still to be taken, so you can pick them up before closing the day.

New features

Partial absences: deducting a stretch from the hours

• When closing a stretch in the agenda for one person, whoever handles HR can tick Deduct from hours. Useful, for example, for a lunch at an odd hour or a personal errand.
• It starts unticked. If left unticked, the stretch is kept only as a record in the person’s work calendar and nothing is deducted.
• If ticked, the part where the clocked time, the closed stretch and their shift overlap is deducted from their normal hours. No PIN is asked for, there is no minimum, and the hours are not made up automatically.
• In the year calendar, the day gets a dot: filled if it deducts, hollow if it is only informational.
• The hours summary, the year-end projection and the working-time record include the deducted hours.

From the work calendar

• Partial absences can also be added and removed from the work calendar, next to the summary of what was worked, with Add partial absence. Removing one also reopens that stretch in the agenda. In a closed year they cannot be changed.

The colour of the blocked-slot stripes

• In Administration → Preferences → Appearance the centre chooses the colour of the diagonal stripes on whatever is closed or outside the shift in the agenda. The background is always grey; by default the stripes are salmon.
• The colour shows on a sample and on the agenda as soon as you choose it, but it is not kept until you press Save. Reset puts the salmon back.

New features

How many digits the time clock PIN has

• In Administration → Time tracking → Time clock the centre chooses whether the PIN has from four to eight digits. More digits make it much harder to guess; fewer are quicker to type.
• It is changed by whoever has the Configure the time clock permission, which Management and HR have out of the box.
• The PINs already set keep working. New ones, and the ones each professional changes, have the chosen digits.

Notices from Turnera

• When we need to stop for a few minutes or go into maintenance, you will see it in advance in a strip at the top of the screen, also on the sign-in screen and in the booking portal. If it is red, it is urgent.

New features

Repeating appointments

• When booking a new appointment, the Repeats box repeats it every day, every week on the chosen days or every month on the chosen days of the month, at the same time. It ends on a date or after a number of times, one year at most.
• Before saving you see the list of days: which ones fit and, for those that do not, why (another appointment at that time, public holiday, the professional does not work). Those that fit are booked and the rest are skipped.
• When changing or cancelling an appointment of the series you choose between only this one or this and following. Those already charged are not touched.
• In the agenda, the appointments of a series carry a circular arrows icon.

Settling a debt with the voucher

• When settling a debt in Outstanding payments Turnera checks again whether the customer has a voucher, since they may have bought one later. If it covers any line, the payment method shows Voucher: that line goes to zero and the session is deducted on settling.
• If the voucher pays for everything, there is nothing to charge and no ticket to print. If the customer prefers to pay and keep the session, just choose another payment method.

Working-time record

• At the time clock, each person opens their own with their PIN: clock in, clock out or break, see their clock-ins for the month and receive them by email or as a PDF.
• Hours declared by HR in an incident stay pending until the person says whether they agree, or not and why.
• Full export of the record (Excel, CSV and a monthly PDF with room for signatures) and read-only links for the Labour Inspectorate and the workers' representatives, which expire and log every access.
• Monthly summary of hours by email to each professional, if switched on in their record.

Webhooks: Turnera notifies another program

• In Administration → Integrations → Webhooks you can add an address of the other program (an ERP, a messaging or campaign system) and Turnera notifies it when an appointment is created, changed or cancelled, whether from reception, from the portal or from the integration itself.
• The notices are signed and are retried automatically if the other program does not answer. The centre sees the delivery log and can launch a test from the screen.
• By default it only notifies appointments created by that same integration; it can be widened to all of them. The person's data only goes out if the integration has permission to read clients.
• Each integration allows up to five webhooks. When one is added, the centre owner receives an email saying where the data will be sent.

Knowing whether a client exists, without seeing their data

• New permission for integrations: Check whether a client exists. With a phone number or an email, the other program only gets a yes or a no. There is a daily limit and, if the use looks like a sweep of numbers, the owner receives an email warning.

New features

Clocking

• A forgotten clocking is fixed with an incident: HR explains what happened and declares from what time to what time the person worked. Those hours count, marked “Declared by HR”, and the day no longer shows as an open working day.
• The incident that declares hours cannot be changed or deleted. If it was wrong, another one is opened for that day that replaces it, and both stay visible.
• The professional receives an email with the day, the declared hours and the explanation.

Till

• The discount can be entered as a final price: you say how much you want to charge (“make it 50”) and Turnera works out the discount, spreads it across the lines and shows the old price struck through and the percentage it amounts to.
• With a final price, it offers one tap away the round prices just below the total. With a percentage, 5, 10, 15 and 20 % are one tap away.

Equipment

• When charging an appointment, the till asks for the session data (joules, spot size…) above the ticket, and does not let you charge while a required one is missing.
• New card Sessions with equipment in the customer's record: each session with its day, the equipment, the parameters and who did it, to follow a treatment's progression.

Clocking

• Missed clock-in notices can be switched off, and you choose who gets them: the professional, HR or both. You can also enter the HR person's email; if none is entered, they go to the centre's management email.

Payments

• New payment method Bizum. It is recorded when the customer's Bizum arrives, earns club points like a card and appears on its own line of the cash closing, to check it against the bank statement.

Consents

• In the customer record, Import signed uploads the PDF consents signed on another platform or on paper, up to 5 at once.
• For each one you can set the name, the document date and the template it matches. With the template, the missing-consent warning stops appearing.
• They are marked as Imported and are downloaded and withdrawn like those signed in Turnera. New permission «Import signed consents», which Reception and Management have.

Work calendar

• Each calendar has two views: Planning, what was planned, and Actual, what was clocked each day.
• Time clocked within the shift is regular hours. Time clocked outside it, past a 15-minute margin the centre can change, or on a holiday, on vacation or on a day without a shift, is overtime.
• Overtime goes to an overtime bank for each professional. HR deducts it as paid in payroll or as compensatory rest, and the screen warns if the year goes past the 80 hours allowed by the Spanish Workers' Statute.
• New roster per week: who works each day and on which shift, who is off or on vacation and who is in right now.
• New hours summary per professional and month between two dates: planned, clocked, regular and overtime, with a CSV download for the accountant.
• Year-end projection: at each professional's pace, how many hours they would add up to and, if they would reach the agreement's hours too early, on which day. Only HR sees it.
• Incidents: HR can write down what happened on a day, with text and up to 3 photos, without changing what that day had. The day is marked with a «!». The professional does not see them.
• Email warning of a forgotten clock-in: if 15 minutes after their shift starts someone has not clocked in, or 15 minutes after it ends they still have not clocked out, an email goes to them and to HR.
• New permissions: «Compensate overtime» and «Record incidents», which HR and Management have by default.

Professionals

• The record accepts a photo. Without a photo, a woman's, a man's or a neutral avatar is shown depending on the record.

New features

Work calendar

• New section Work calendar for HR: the centre's agreement (one a year, with the working hours and holiday days), the shifts, the absence types and the public holidays.
• The national and regional public holidays arrive by themselves by choosing the centre's region. The local ones are not imported: they have to be added by hand, and the screen says so.
• Each professional's year is spread by clicking or dragging over the days, or at once by weekdays. The figures are redone at once: agreement hours, planned, still to plan, holidays and, up to yesterday, planned against clocked.
• With part time and the start and leaving dates, hours and holidays are prorated automatically, which is what a final settlement needs.
• Warnings from the Workers' Statute: less than 12 hours of rest between workdays, more than 9 hours in a day, fewer than 3 days off every 14, a shift on a public holiday or too many holidays.
• A calendar can be duplicated to other professionals and downloaded as PDF for the notice board or the accountant.
• Each professional sees theirs in My calendar, without needing any permission.
• New built-in role HR and permissions «Ver» and «Planificar los calendarios laborales» (view and plan the work calendars).

Diary

• In the views by professional, what falls outside their shift is shaded, and so are the days of holidays, absence or public holiday. If the centre switches it on, it also does not let you book outside the shift.

Academies

• When Turnera is set up for the first time you can choose Academy, for centres that teach music, languages or anything else: Turnera talks about students and classes instead of customers and appointments.

Formatted consents

• Consent templates now have a formatted editor: headings, bold, italics and lists. You can paste from Word: headings, bold and lists stay, and fonts and colours are removed.
• The Insert field button puts into the text the details that fill themselves in when signing —the name of whoever signs, their ID number, the day of signing…—, and below the editor a table explains each one.

A service's own colour

• Each appointment is still painted in the diary with the colour of its service's category, but now a particular service can have its own colour, which wins over the category's. It is chosen in the service's form, under «Colour in the diary», and «Use the category's» leaves it as it was.

New features

Invoicing: test mode and moving to production

• Invoicing always starts in test mode: invoices carry «FACTURA DE PRUEBA · SIN VALIDEZ FISCAL» at the top, they are labelled «Test» in the book and, if sent, they go to the AEAT test environment.
• When the centre is going to invoice for real, Move to production deletes the test invoices and every series starts again at number 1.
• That step cannot be undone: the screen explains it, asks you to tick that you understand and to type PRODUCCIÓN, and needs the new permission «Pasar la facturación a producción», which out of the box only the administrator has.
• The Invoicing and VeriFactu screen explains what each block does, and while the centre is in test mode there is a notice at the top for whoever handles invoicing.

New features

Agenda, customers and suppliers

• Your customers and suppliers can be deactivated from their record: they keep their whole history, but no longer show up in searches, when booking or at checkout.
• The lists of customers, suppliers, services, products and packages have the tickbox «Include inactive» to see what is deactivated.
• The manual opens from the application, in the language you have chosen: with User manual, at the bottom of the menu next to the version, and from the incident window. And it starts with what is needed most: how to get help.

Invoices and VeriFactu

• Turnera can now invoice as VeriFactu requires. It comes switched off: it is turned on in Administration → Invoicing and VeriFactu, with the new permission «Facturación y VeriFactu», which out of the box only the administrator has, and with the centre's tax ID and company name in Preferences.
• With invoicing on, every paid sale comes with its numbered simplified invoice , with the VAT breakdown and a QR code, and every refund with its corrective invoice.
• Each delegation chooses the prefix of its series. The number is prefix, year and counter, such as S1-2027/000123.
• From the customer's history, the Full invoice button reissues the ticket with their tax ID and address. It needs the permission «Hacer factura completa».
• In Reports, the Invoice book shows how each one stands at the AEAT and downloads in Excel with the daily summary entry. It needs the permission «Libro de facturas».
• The sending to the AEAT is turned on separately, once the centre authorises us before the tax agency and the certificate is installed. Until then, the records wait in a queue without being lost.

New features

Turnera in German and Portuguese

• The app can now be used in German and Portuguese (from Portugal), as well as Spanish and English. Each person picks their own in the selector at the top.
• Tickets, quotes, reports and emails come out in the customer's language, which now shows on their record, and not in the language of whoever prints them.
• Your Consent forms can have their text in several languages: the customer reads and signs in their own, and the iPad speaks to them in it.
• The WhatsApp reminder too: the centre writes it in each language and each customer gets it in theirs, with the date written the way it is read there.

Clinical record: the pain and the photos of each session

• In each progress note, and when a case is opened, you can tick “There is pain” and give it a number from 0 to 10 with a bar that goes from green to red. In the case, each progress note carries its pain in a label of the same colour, and it also appears in the PDF.
• Each progress note takes up to three photos to follow by eye how an injury or a scar changes. From a tablet or a phone they can be taken on the spot. Turnera reduces them before uploading and strips the camera data, such as where they were taken.
• Above the treatment, the medicines marketed in Spain are suggested as you type three letters of their name, with their active ingredient and whether they need a prescription. They come from CIMA, the AEMPS database, always up to date. Picking one adds it to the treatment, which is still free text.

Training centres: following each student

• A club, an academy or a gym no longer sees anything about clinical records. Each student has their programmes, with their goal, starting point, physical assessment and training plan.
• Inside each programme you write the session notes: what was worked on and how it went, with up to three photos.

New features

Recommend Turnera

• At the top, next to the language, management now has the “Recommend Turnera” button with your centre's code, ready to copy or send by WhatsApp or email.
• For every resource the recommended centre contracts, you earn a free month, once that centre pays its first fee, up to twelve months a year. The recommended centre pays no setup fee and gets its first month free.

Balancing the till, finally without paper

• New cash closing screen. Every day, Turnera shows what has been charged in cash and by card. You type what is in the till and what the card terminal says, and Turnera tells you at once whether the till balances or how much is missing or over.
• If it does not balance, you can see the payments one by one until you find the one that is wrong.
• When you press «Close till», the closing is saved in the list of tills. From there you can look up any previous day, and management can reopen a till if it needs correcting.

Choosing treatments by their code

• Each service can have a short code, such as IDEE20. In the appointment, «Quick selection» lets you tick several services by their code at once.