The diary, the record and the till.
All on one screen.

€39 a month with two resources included. Each extra resource costs a little less than the one before, and with ten you pay €90. From there, €5 for each extra resource up to twenty. Above twenty, let's talk. Prices exclude VAT, and if you pay the year in advance we give you two months free. Work out yours under Pricing.

Every slot in your diary that can be occupied at the same time. If your centre can see three people at once, that's three resources.

• Two rooms worked in parallel are two resources. If two practitioners take turns in the same room and never overlap, it's one.
• Four bays with four physios at once are four, even if there are six people on the payroll.
• Six bookable courts are six. Coaches and whoever is on reception don't count.

No. Users are unlimited at any size, and it isn't generosity: charging per user pushes people to share passwords, and in a program that stores clinical records you need to know who opened each file. One user per person is part of the system being serious.

Neither. That would be charging you for ten years of work, and on top of that it would push you to delete records the law obliges you to keep.

No. Not of what you bill, not of each booking, not of each payment, and not of new clients who come in through the portal. Your clients are yours and what you charge is entirely yours.

Resources are counted on your renewal day, so there are no odd calculations mid-month: if you open a room on the 3rd, you start paying for it on your next fee. If you close one, the same the other way round.

On annual payment, if you grow during the year only the difference is billed for the months remaining.

No. If you start from scratch, onboarding is free: we set up your centre with you. You only pay if your data has to be brought over from another program: €300, once only, and we do the migration ourselves.

Yes. If you sign up with the referral code of a centre that already uses Turnera, the first month is free. And if your data has to be brought over from another program, the migration costs you €150 instead of €300.

And the centre that recommended you earns one free month for every resource you contract, once you pay your first fee, up to twelve months a year. Every centre that uses Turnera has its code under the “Recommend Turnera” button, at the top, next to the language.

By card or direct debit, monthly or yearly, and you receive your invoice automatically. No bank transfers to remember.

No. If you pay monthly, you cancel whenever you like: you keep access until the end of the month you've already paid for, and you're not charged again.

If you paid for the year up front and leave early, we refund what you haven't used, counting the months you did use at the monthly price. The two-month discount is what you pay for committing to a year, so it's lost if the year isn't completed; the money for the months you won't use goes back to your account.

With a centre at €56 a month: you pay €560 for the year and leave after three months. Those three months cost €168, so we refund you €392.

No. The number of centres doesn't change the price: only the resources count, wherever they are. Two premises with three rooms each are a single installation of six resources, and you pay €69 a month, the same as one centre with six rooms under one roof.

Each branch has its own diary, its own till and its own reports, with management seeing it all together. Opening a second site doesn't cost you anything for the fact of opening it; it costs you if, by opening it, you can see more people at once, which is only fair.

Thirty days, no card. You come in with sample data already loaded — clients, services, today's appointments — so you see how it behaves when full, not in front of an empty screen. When you start with real ones, they're deleted in one click.

No. You try it on your own, with nobody chasing you.

But before you become a paying customer we do talk once, and on purpose: inside Turnera you're going to keep your patients' clinical records, and that makes us legally responsible alongside you. We want to know who we're signing up, and we want you to know who you're dealing with. It's one call, not a process.

The trial, minutes. With onboarding and no data to bring over, a couple of days. If you're migrating from another program, allow one to three weeks, almost all of it waiting for your current provider to hand over your data.

From your account, with one button: no need to call anyone or send a letter. You keep access until the end of the period you've paid for, and your data isn't deleted at that point: you have 30 days to export all of it, and the day before that period runs out we email you a reminder. After the 30 days, it is removed from the server.

Yes, and it's the first thing we do. We bring over clients, services and prices, products, practitioners, session packs and pending sessions, appointments, completed visits and clinical history. Excel or CSV sheets are enough, which is what every program in the sector knows how to export.

It always happens: there are fields that don't exist in the other program or are half filled. That's why, before touching anything we give you a report of what will come in, what is discarded and why, and which records look like duplicates. You review it, and only then is the real import done.

No. We bring your data over a couple of weeks beforehand, and on switchover day we bring only what has happened in between. You keep working in your program until the last day.

€300, once only, with onboarding included. If another centre recommended you, €150. There is no charge per record or per hour, and it doesn't matter how many years of data you bring.

You have a right to your data even if your provider doesn't give you a button: it's the right to portability under Article 20 of the GDPR. You request it in writing and they are obliged to hand it over in a machine-readable format.

Ask for it before you cancel, not after. Several programs in the sector permanently delete data a few months after the service is cancelled, and their contract says so. First the data in your hands, then the cancellation.

You, and it isn't a slogan. You can export all of it from the program whenever you like, without asking permission, without paying and without telling us.

On servers inside the European Union. With clinical records inside, that isn't a technical preference: it's what saves you an awkward conversation if someone ever asks.

Yes, and it's mandatory for both of us: a data processing agreement. You are the controller of your patients' data and we process it on your behalf. We give it to you signed when you start, together with what you need for your record of processing activities.

No, unless you expressly allow it. Turnera distinguishes four profiles — management, reception, practitioner and read-only — and the reception one doesn't include clinical data out of the box. You can grant it if it makes sense in your centre, but as your decision and not through carelessness on our part.

Yes. Who opens each file, and when, is recorded, and the centre's management can look it up. It's your obligation as the controller of that data, so we'd rather hand it to you done.

Daily, with a week of history and snapshots of the whole server. And they're tested by restoring them, because a backup that has never been restored isn't a backup: it's a folder.

Yes. Turnera issues invoices as VeriFactu requires: every sale comes with its number, its QR code and its chained record, and none can be deleted or modified: corrections are made with a corrective invoice, as the rules demand. Automatic sending to the Spanish tax agency is switched on for each centre once it authorises us. Under the current timetable, companies are obliged from 1 January 2027 and self-employed professionals from 1 July 2027.

Yes. The payments, daily cash and movements reports come out in Excel or CSV, which any accountant can open, with payments split by method so the till matches the card terminal. And if you invoice with Turnera, the book of issued invoices, with its numbering, its VAT breakdown and the daily summary entry, comes out in Excel in one click.

Everything. There are no plans with crippled features or modules bought separately: diary, client record, clinical history, point of sale and till closing, session packs and deferred payments, products and stock, reports and multiple branches. And whatever comes in next — the booking portal, WhatsApp reminders, the practitioner's app — comes in for everyone. What changes with size is the price, not what you can do.

It's on the way, and it's the next thing in, because it reaches people where they actually read. Each plan will include a number of messages a month; if you send more, they're charged at what they cost us and itemised on your invoice. It's the only thing billed by usage, because it's the only thing with a real cost per message.

The reminder will carry your centre's name, the date and the time, and the patient will be able to reply to confirm or cancel. What it will never carry is the treatment: WhatsApp doesn't allow it, data protection law advises against it, and there's no way around it that ends well.

By email, yes, from day one: appointment reminders and anything that isn't urgent go out that way, in the language of the client receiving them.

Yes. Your centre has its own booking portal, at your Turnera address, where your clients see what is free, book and cancel. They sign in with their email, with no passwords to remember.

You set the rules in the preferences: how many days ahead can be booked, how much notice is needed, until when a booking can be cancelled, who can book without a voucher and whether someone with an outstanding debt can keep booking. You decide when to switch it on and which services and rooms are booked online.

It's on the way: a slimmed-down version for the phone with what they have that day, their appointments and little else. Designed for someone who works on their feet and doesn't have a computer in front of them.

Turnera records the payment and the payment method, and the till report reconciles with whatever your terminal says. We don't handle the money: you collect it, into your account, with whatever payment gateway you already have.

There's a read-only profile for billing and reports, with no access to anything clinical. If you'd rather not give an outsider access, you export and send it to them: for many centres that's the cleaner option.

Yes. Turnera has an integration API through which your ERP, or your accountant's, reads the catalogue, the clients, the sales and an accounting summary by day and VAT rate directly. No exporting by hand, no files sent by email.

The documentation is public, with examples, at devel.es/turnera/integradores. Whoever programs the connection finds everything they need there, without waiting for us to send anything.

That too. A platform that brings you clients through its campaigns can check the free slots in your diary and book the appointment on the spot, with the same rules as your booking portal: the notice and the days ahead that you decide. If the front desk has taken that slot in the meantime, the platform is told and there are never two appointments at once.

Every appointment that comes in this way is marked with the platform it comes from, so you know how much each one brings you.

Only what you give it. You set up each connection yourself, from Turnera's administration, and decide what it can read and whether it can book. It signs in with its own credentials, only from the addresses you authorise, and you switch it off whenever you want.

The clinical history never leaves through the API: it is not a permission that comes switched off, it simply does not exist.

No. The API is included in the price, like everything else. Whatever the person programming the connection on your ERP or platform charges is up to them.

Us, by email, in Spanish and from Valencia, without going through a bot. And inside the program, the lifebuoy button on every screen sends us your incident with the screen you were on and the version you have, so you don't have to explain anything technical. The reply reaches you by email.

Yes, and it is open: you don't need to be a customer to read the manual, so you can take a look before deciding. It also opens from within the application and is updated with every version.

Training no, but technical support yes. If you have a question about how to do something, send us an email and we'll answer. And every screen is explained step by step in the manual.

Tell us. Turnera is built out of what the centres using it ask for: if what you need can serve more people and isn't too particular to your business, we consider it for development and, when it goes in, it goes in for every customer at no extra cost.

You tell us and we fix it. Turnera is a living program, with new versions every so often, and improvements reach every customer at no cost and with no update for you to install.

No, and it's worth knowing before you sign. We are a small team in Valencia, and that has two sides: when you write, someone who knows the program inside out will answer, and when you ask for something reasonable it can be done in weeks. On the other hand, we don't offer phone support or a 24-hour call centre.

It's the right question. Your data exports in full whenever you want, without asking us, in a format other programs know how to import: if one day we're gone, you take it to another program. You're not tied to us still being here, and what ties you to Turnera has to be that it works for you, not what leaving would cost.

From "turno", the Spanish word for a turn or a slot, which is what really organises a centre: who comes in, when, and with whom. Everything else — the record, the payment, the report — hangs off that.