The diary, the record and the till.
All on one screen.

€39 a month with two resources included, and €10 for each additional resource. From ten resources up, let's talk. It doesn't matter how many premises they are spread across.

Prices exclude VAT. A year is ten monthly payments: pay up front and you save two months.

Every slot in your diary that can be occupied at the same time. If your centre can see three people at once, that's three resources.

• Two rooms worked in parallel are two resources. If two practitioners take turns in the same room and never overlap, it's one.
• Four bays with four physios at once are four, even if there are six people on the payroll.
• Six bookable courts are six. Coaches and whoever is on reception don't count.

No. Users are unlimited at any size, and it isn't generosity: charging per user pushes people to share passwords, and in a program that stores clinical records you need to know who opened each file. One user per person is part of the system being serious.

Neither. That would be charging you for ten years of work, and on top of that it would push you to delete records the law obliges you to keep.

No. Not of what you bill, not of each booking, not of each payment, and not of new clients who come in through the portal. Your clients are yours and what you charge is entirely yours.

Resources are counted on your renewal day, so there are no odd calculations mid-month: if you open a room on the 3rd, you start paying for it on your next fee. If you close one, the same the other way round.

On annual payment, if you grow during the year only the difference is billed for the months remaining.

No sign-up fee. There is a one-off onboarding: €150 if you start from scratch, and 300 € if your data also has to be brought over from another program. In it we set up your centre with you, train you and, where needed, do the migration.

By card or direct debit, monthly or yearly, and you receive your invoice automatically. No bank transfers to remember.

No. If you pay monthly, you cancel whenever you like: you keep access until the end of the month you've already paid for, and you're not charged again.

If you paid for the year up front and leave early, we refund what you haven't used, counting the months you did use at the monthly price. The two-month discount is what you pay for committing to a year, so it's lost if the year isn't completed; the money for the months you won't use goes back to your account.

Take a centre at €59 a month: you pay €590 for the year and leave after three months. Those three months cost €177, so we refund €413.

No. The number of centres doesn't change the price: only the resources count, wherever they are. Two premises with three rooms each are a single installation of six resources, and you pay €79 a month, the same as one centre with six rooms under one roof.

Each branch has its own diary, its own till and its own reports, with management seeing it all together. Opening a second site doesn't cost you anything for the fact of opening it; it costs you if, by opening it, you can see more people at once, which is only fair.

Thirty days, no card. You come in with sample data already loaded — clients, services, today's appointments — so you see how it behaves when full, not in front of an empty screen. When you start with real ones, they're deleted in one click.

No. You try it on your own, with nobody chasing you.

But before you become a paying customer we do talk once, and on purpose: inside Turnera you're going to keep your patients' clinical records, and that makes us legally responsible alongside you. We want to know who we're signing up, and we want you to know who you're dealing with. It's one call, not a process.

The trial, minutes. With onboarding and no data to bring over, a couple of days. If you're migrating from another program, allow one to three weeks, almost all of it waiting for your current provider to hand over your data.

From your account, with one button: no need to call anyone or send a letter. You keep access until the end of the period you've paid for, and your data isn't deleted at that point: you have 30 days to export all of it, and the day before that period runs out we email you a reminder. After the 30 days, it is removed from the server.

Yes, and it's the first thing we do. We bring over clients, services and prices, products, practitioners, session packs and pending sessions, appointments, completed visits and clinical history. Excel or CSV sheets are enough, which is what every program in the sector knows how to export.

It always happens: there are fields that don't exist in the other program or are half filled. That's why, before touching anything we give you a report of what will come in, what is discarded and why, and which records look like duplicates. You review it, and only then is the real import done.

No. We bring your data over a couple of weeks beforehand, and on switchover day we bring only what has happened in between. You keep working in your program until the last day.

€150 on top of the onboarding: €300 in total instead of €150, once. No charge per record or per hour, and it doesn't matter how many years of data you bring.

You have a right to your data even if your provider doesn't give you a button: it's the right to portability under Article 20 of the GDPR. You request it in writing and they are obliged to hand it over in a machine-readable format.

Ask for it before you cancel, not after. Several programs in the sector permanently delete data a few months after the service is cancelled, and their contract says so. First the data in your hands, then the cancellation.

You, and it isn't a slogan. You can export all of it from the program whenever you like, without asking permission, without paying and without telling us.

On servers inside the European Union. With clinical records inside, that isn't a technical preference: it's what saves you an awkward conversation if someone ever asks.

Yes, and it's mandatory for both of us: a data processing agreement. You are the controller of your patients' data and we process it on your behalf. We give it to you signed when you start, together with what you need for your record of processing activities.

No, unless you expressly allow it. Turnera distinguishes four profiles — management, reception, practitioner and read-only — and the reception one doesn't include clinical data out of the box. You can grant it if it makes sense in your centre, but as your decision and not through carelessness on our part.

Yes. Who opens each file, and when, is recorded, and the centre's management can look it up. It's your obligation as the controller of that data, so we'd rather hand it to you done.

Daily, with a week of history and snapshots of the whole server. And they're tested by restoring them, because a backup that has never been restored isn't a backup: it's a folder.

We will be before it becomes mandatory. Under the current calendar, companies are obliged from 1 January 2027 and the self-employed from 1 July 2027. When it's ready, your invoices will carry their verification code and none can be deleted or altered without leaving a trace: corrections are made with a credit note, as the rules require.

Yes. The payments, daily till and movements reports come out in Excel or CSV, which any accountancy can open, with payments split by payment method so the till reconciles with the card terminal. The register of issued invoices, with its numbering and VAT breakdown, arrives with the VeriFactu adaptation.

Everything. There are no plans with crippled features or modules bought separately: diary, client record, clinical history, point of sale and till closing, session packs and deferred payments, products and stock, reports and multiple branches. And whatever comes in next — the booking portal, WhatsApp reminders, the practitioner's app — comes in for everyone. What changes with size is the price, not what you can do.

It's on the way, and it's the next thing in, because it reaches people where they actually read. Each plan will include a number of messages a month; if you send more, they're charged at what they cost us and itemised on your invoice. It's the only thing billed by usage, because it's the only thing with a real cost per message.

The reminder will carry your centre's name, the date and the time, and the patient will be able to reply to confirm or cancel. What it will never carry is the treatment: WhatsApp doesn't allow it, data protection law advises against it, and there's no way around it that ends well.

By email, yes, from day one: appointment reminders and anything that isn't urgent go out that way, in the language of the client receiving them.

That's what we're building now: a portal of your centre's own where they see what's free, book and cancel within the rules you set: how far in advance, who can book without a pack, and whether someone with an outstanding debt can keep booking or not.

It's on the way: a slimmed-down version for the phone with what they have that day, their appointments and little else. Designed for someone who works on their feet and doesn't have a computer in front of them.

Turnera records the payment and the payment method, and the till report reconciles with whatever your terminal says. We don't handle the money: you collect it, into your account, with whatever payment gateway you already have.

There's a read-only profile for billing and reports, with no access to anything clinical. If you'd rather not give an outsider access, you export and send it to them: for many centres that's the cleaner option.

Us, by phone or by email, without going through a form or a bot. And inside the program there's going to be a help button on every screen that opens the documentation for that specific screen, with a "write to us" that already knows where you're writing from.

We're writing it, starting with the day to day, which is where almost every question comes from. It will be open: you won't need to be a customer to read it, so you'll be able to look through it before deciding.

Yes, in the onboarding. We sit down with your team and set it up with your services, your prices and the way you work, not with a generic example.

Tell us. Turnera is built out of what the centres using it ask for: if what you need can serve more people and isn't too particular to your business, we consider it for development and, when it goes in, it goes in for every customer at no extra cost.

You tell us and we fix it. Turnera is a living program, with new versions every so often, and improvements reach every customer at no cost and with no update for you to install.

No, and you should know that before signing. We're a small team, and that cuts both ways: when you call, someone who knows the program from the inside picks up the phone, and when you ask for something reasonable it can be done in weeks. In exchange, we don't have a 24-hour call centre.

It's the right question. Your data exports in full and sits in an ordinary database, so any IT person can set up the same installation on another server. You're not tied to us still being here, and what ties you to Turnera has to be that it works for you, not what leaving would cost.

From "turno", the Spanish word for a turn or a slot, which is what really organises a centre: who comes in, when, and with whom. Everything else — the record, the payment, the report — hangs off that.